Clear answers to help you plan your trip
The booking process is straightforward. You select your vehicle, choose pickup and return times, and confirm your reservation online. Once complete, you receive a voucher with all necessary details including the local rental company contact information and pickup instructions.
Select your pickup location, dates, and times on the homepage. Browse available vehicles, choose one that suits your needs, and complete the online booking form. You will receive a voucher by email containing your reservation details, pickup instructions, and the local rental company contact information.
Your confirmation voucher arrives by email immediately after booking. Check your spam folder if you do not see it within a few minutes. The voucher includes all rental details, the local company name, and pickup instructions.
Yes. Contact us at [email protected] with your booking reference and new preferred time. We will confirm availability with the local rental company and update your reservation if possible.
When you book online, you pay a booking advance by card. The remaining balance is settled when you collect the vehicle. Payment methods for the balance depend on the specific vehicle you have reserved, and this information is clearly stated during booking and in your voucher.
We accept debit and credit cards online for the booking advance. Cash is not accepted for online payments. For detailed information about payment options, visit our payment methods page.
You pay the balance when you collect the vehicle from the local rental company. The acceptable payment method for the balance is specified for each vehicle during booking and confirmed in your voucher. Options may include debit card, cash, or credit card depending on the vehicle.
No. The online payment is a booking advance. The remainder is paid at pickup. Your voucher shows the exact breakdown.
The deposit is a separate matter handled by the local rental company at pickup. It is a temporary hold on your card to cover potential damages or traffic fines. Requirements vary by vehicle, not by category, and are clearly indicated during booking.
It depends on the vehicle you choose. Some vehicles require a credit card for the deposit hold, while others accept debit cards. The requirement is shown during booking and in your voucher. If you do not have a credit card, select a vehicle that accepts debit cards and ensure your card limit is sufficient for the hold amount.
The local rental company places a temporary hold on your card to cover potential damages, missing fuel, traffic fines, or toll charges. The hold is released after you return the vehicle in the agreed condition. The deposit amount and excess are separate from any damage coverage you may purchase.
Yes. Some vehicles in our fleet do not require a deposit hold. These are clearly marked during the booking process. Note that the absence of a deposit does not affect the excess amount in case of damage.
You must present valid documents when collecting your vehicle. The rental company checks your licence, identity document, and voucher before handing over the keys. Make sure all documents are current and match the driver details provided during booking.
Bring your valid driving licence, passport or national identity card, the payment card used for the booking advance, and your printed or digital voucher. An International Driving Permit is recommended for stays longer than 90 days.
Minimum age requirements vary by vehicle. Most standard cars require drivers to be at least 21 years old with one year of driving experience. Larger 4x4 vehicles and premium models often require drivers to be 23 or 25 years old. Age requirements are displayed during booking.
Additional drivers must be registered at pickup and meet the same age and licence requirements as the main driver. A fee applies for each additional driver. This is arranged directly with the local rental company when you collect the vehicle.
Collection and return arrangements depend on the local rental company assigned to your booking. Some operate desks at airport terminals, others have nearby offices, and some offer hotel delivery. Your voucher specifies the exact procedure, meeting point, and contact details.
Pickup location depends on the local rental company handling your reservation. Some have desks inside the terminal at TUN, others have offices nearby with shuttle service, and some offer meet-and-greet at the arrivals hall. Your voucher contains exact instructions and contact details.
You sign the rental agreement with the local company, inspect the vehicle together, and note any existing damage on the contract. The company explains the controls, fuel policy, and return procedure. They process the deposit hold if applicable and arrange optional extras such as a child seat, second driver, or toll badge for the A1 motorway.
Out-of-hours return depends on the local rental company and must be arranged in advance. Some locations offer key drop boxes. Contact the company using the details in your voucher to confirm arrangements.
Tunisia has right-hand traffic. Urban speed limits are 50 km/h, regional roads 90 km/h, and motorways 110 km/h. The A1 motorway links Tunis and Sfax, and the A3 runs from Tunis to Oued Zarga. Both are toll roads with payment plazas accepting cash or electronic badges. Fuel stations are common in cities and along main highways but sparse in remote southern areas.
Cross-border travel to Algeria and Libya is restricted and requires written permission from the rental company. Most rental agreements prohibit cross-border travel. If you plan to leave Tunisia, discuss this with us before booking by emailing [email protected].
The A1 and A3 motorways have toll plazas where you can pay cash. Electronic toll badges are available as an optional extra at pickup and offer faster passage through plazas. This is useful if you plan frequent motorway travel between Tunis, Hammamet, Sousse, and Sfax.
Standard sedans are fine for paved routes to major towns. Gravel mountain roads and desert tracks require a pickup or SUV with part-time 4WD or AWD. A Toyota Hilux is suited to gravel roads leading to Matmata or Tozeur. Check the vehicle specifications during booking to match your planned route.
Plans change. If you need to alter your booking or cancel, contact us as soon as possible. Cancellation terms are outlined in your voucher and depend on how far in advance you notify us. We handle changes and cancellations promptly and keep you informed throughout.
Email [email protected] with your booking reference and cancellation request. We will confirm the cancellation and any applicable refund based on the terms in your voucher. Cancellation policies vary, so check your voucher for specific details.
Location changes depend on vehicle availability at the new pickup point. Contact us at [email protected] with your booking reference and preferred new location. We will check availability and confirm if the change is possible.
Contact us before your pickup date to shorten the rental. Extensions are arranged directly with the local rental company during your rental period, subject to vehicle availability. For extensions, call the company using the contact details in your voucher.
Still have questions? Reach out to us at [email protected] or visit our contact page. Our team is available Monday to Sunday, 8:00 AM to 8:00 PM GMT+1, and we respond to all enquiries promptly.