How we handle your information
Last updated: September 2026
This policy explains how 4Drive Tunisia collects, stores, and uses your personal data when you interact with our website or make a booking. We respect your privacy and comply with applicable data protection standards.
4Drive Tunisia operates the website 4drivetunisia.com. Our contact address is Medina, Tunis, Tunisia. You can reach us at [email protected] during business hours: Mon-Sun, 8:00 AM - 8:00 PM (GMT+1).
We arrange vehicle bookings with local rental operators across Tunisia. Each operator handles the rental agreement directly at the time of vehicle collection.
When you use our contact form, leave a review, or send us an email, we collect the information you provide: name, email address, and message content. This data helps us respond to your enquiry or publish your feedback.
Our web server automatically logs technical information: IP address, browser type, pages visited, and timestamps. These logs help us maintain security and improve site performance.
We do not collect sensitive personal data such as financial details directly. Payment card information is processed by our booking system provider and never stored on our servers.
When you complete a booking through our website, your reservation details - name, contact information, driving licence data, pickup location, dates, and vehicle selection - are transmitted to our booking system and the rental operator assigned to fulfil your reservation.
The local rental company uses this information to prepare your rental agreement, verify your identity at collection, and communicate pickup arrangements. The operator may contact you via email or messaging apps to confirm details or provide location instructions.
Your booking advance is processed through a secure payment gateway. We receive confirmation of successful payment but do not handle card numbers or CVV codes.
Our website uses cookies to remember your preferences, maintain session state during booking, and analyse traffic patterns. We use analytics tools to understand how visitors navigate the site, which pages are most viewed, and where users arrive from.
Most browsers allow you to control cookie behaviour through settings. Disabling cookies may limit certain site functions, particularly the booking flow.
We use your contact information to respond to enquiries, send booking confirmations, and provide customer support. If you subscribe to updates, we may send occasional emails about service changes or seasonal information.
Technical logs help us diagnose errors, prevent abuse, and optimise page loading. Aggregated analytics guide decisions about content structure and feature development.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
We share booking details with the rental operator responsible for your reservation. This operator is a separate legal entity with its own privacy practices. At vehicle collection, you sign a rental agreement directly with that company.
Our booking system provider processes reservation data on our behalf. We work only with processors that maintain adequate security standards and contractual safeguards.
We may disclose information if required by law, court order, or regulatory authority, or to protect our legal rights and prevent fraud.
We retain booking records for accounting and customer service purposes for seven years after the rental date. Contact form messages are kept for two years unless deleted sooner at your request.
Server logs are typically retained for 90 days, then automatically purged. Analytics data is aggregated and anonymised, with individual session details removed after 26 months.
You have the right to request access to the personal data we hold about you. You may ask us to correct inaccurate information, delete your data where no legal obligation requires us to keep it, or object to certain processing activities.
To exercise these rights, email [email protected] with a clear description of your request. We will respond within 30 days and may ask for identification to confirm your identity before releasing or modifying data.
If you have concerns about how we handle your information, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
Questions about this policy or our data practices should be sent to [email protected]. Include "Privacy Enquiry" in the subject line for faster routing.
Our office address is Medina, Tunis, Tunisia. Operating hours are Mon-Sun, 8:00 AM - 8:00 PM (GMT+1).
We review and update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be posted on this page with a revised date.